Customer Service Jobs in Beirut, Latest Customer Service Jobs in Beirut

Do you have a passion for plants and gardening? Do you love working outdoors? The Simply Set team has a great opportunity for you! We are part of a family-owned wholesale grower specializing in a variety of seasonal product offerings, including annuals, perennials and vegetables. We supply large retailers who sell the product in sizable quantities. Our emphasis is on providing high quality plant material along with superior customer service!The ideal candidate for this position will have plant k

As a Customer Success Associate, you will be responsible for ensuring the success and satisfaction of our clients. Your main focus will be to build and maintain strong relationships with our customers, understand their needs and goals, and provide them with exceptional service from onboarding to ongoing support in order to drive overall satisfaction and business growth. You will serve as the primary point of contact and act as a trusted advisor to our clients, helping them navigate our services

About DubizzleDubizzle Lebanon is the #1 marketplace for selling and buying online in Lebanon. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for individuals and businesses. Our broader vision is to strengthen local economies, empower small businesses and help everyone in making smarter choices for themselves, the market, and the planet.Dubizzle Lebanon is part of Dubizzle Group, one of the few unicorns in the Middle East region with a presenc

AlGooru is hunting for the next generation of CX talents!We’re looking for a Customer Support Representative A bit about usAlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 20+ subjects. Main responsibilities- Managing customer queries and complaints - Processing modifications for deals and escalate complaints across a number of communication channels - Building a healthy relationship between AlGooru and the parents/students A day in

AlGooru is hunting for the next generation of CX talents!This opportunity will be a three-month internship opportunity.Based on exemplary performance and dedication, there is potential for this role to transition into a full-time opportunity. A bit about usAlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 20+ subjects. Main responsibilities- Monitoring client chats to ensure a seamless and positive user experience. - Identifying and esca

AlGooru is hunting for the next generation of CX talents!We’re looking for a CX Intern to join us for 6 months A bit about usAlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 20+ subjects. Main responsibilities- Monitoring client chats to ensure a seamless and positive user experience. - Identifying and escalating any issues or concerns raised by clients, ensuring a quick and efficient resolution. - Analyzing chat interactions comprehen

- Respond to customer queries in a timely and accurate way, via phone, email or chat - Handle the full account opening, renewal, update and account closing process from filling in contracts, requesting required documents, reviewing filled applications and following up with clients - Prepare daily and monthly compliance reports such as the files update status, power of attorney, CDD and others - Process the client's data and account opening on CRM while communicating with the compliance depart

AlGooru is hunting for the next generation of CX talents!We’re looking for a Retention Lead A bit about usAlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 200+ subjects. Main responsibilities- Design and implement customer retention strategies to increase loyalty and retain client packages - Analyzing customer behavior and feedback - Build a healthy relationship between AlGooru and the parents/students to improve the customer experienc

EXUS is an enterprise software company, founded in 1989 with the vision to simplify risk management software. EXUS launched it's Financial Suite (EFS) in 2003 with the aim to support financial entities worldwide to improve their results. Today, our EXUS Financial Suite (EFS) is trusted by risk professionals in more than 32 countries worldwide (MENA, EU, SEA). We introduce simplicity and intelligence in their business processes through technology, improving their collections performance. Our

AlGooru is hunting for the next generation of CX talents!We’re looking for a Progress and Engagement Coordinator A bit about usAlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 200+ subjects. Main responsibilities- Retain newly acquired clients by making sure their first package is fully executed seamlessly - Understand clients’ needs and challenges in order to analyze findings - Build a healthy relationship between the client and tutor

About OLXOLX Lebanon is the #1 marketplace for selling and buying online in Lebanon. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for individuals and businesses. Our broader vision is to strengthen local economies, empower small businesses and help everyone in making smarter choices for themselves, the market, and the planet.OLX Lebanon is part of EMPG, one of the few unicorns in the Middle East region with a presence in more than 50 cities

About OLXOLX Lebanon is the #1 marketplace for selling and buying online in Lebanon. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for individuals and businesses. Our broader vision is to strengthen local economies, empower small businesses and help everyone in making smarter choices for themselves, the market and the planet.OLX Lebanon is part of EMPG, one of the few unicorns in the Middle East region with presence in more than 50 cities acr

Our partner is looking for a part time Merchandiser in West Lebanon, New Hampshire. Responsibilities: - Partner with retailers to enhance the consumer’s shopping experience. - Reset Activity, Shelf Conditions and Schematics Completion. - Implement Plan-O-Grams with all items tagged and approved by store management. - Must be able to take direction regarding tagging, rotating, and placing products on shelf. Requirements- RELIABLE TRANSPORTATION: working in multiple locations is a requirement

- Define guidelines for moderation and customer support including knowledge base rules, macros and scripts - Allocate tickets and moderation tasks across the team - Support complicated moderation and customer support cases when escalated and recommend the next best action - Perform daily quality assurance and quality control on moderation and customer support activities and recommend actions when needed - Create and maintain reporting dashboard reflecting moderation and customer support acti

- Review listings submitted on OLX platform and approve or reject them based on pre-set guidelines and knowledge base while editing fields manually if needed - Escalate new cases and propose updates to the knowledge base accordingly - Conduct a review of a sample of listings after they go live and reject if needed based on pre-set guidelines and knowledge base - Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of

- Respond to customer support tickets via online ticketing system in English or Arabic based on pre-set macros and scripts, when available - Escalate new cases and propose updates to the macros and scripts - Escalate cases requiring other stakeholders including Product Development, Operations, or other departments - Follow-up complicated customer calls where required. - Handling and resolving customer complaints regarding product sales to customer service problems. - Providing customers wit

- Define guidelines for moderation and customer support including knowledge base rules, macros and scripts - Allocate tickets and moderation tasks across the team - Support complicated moderation and customer support cases when escalated and recommend the next best action - Perform daily quality assurance and quality control on moderation and customer support activities and recommend actions when needed - Create and maintain reporting dashboard reflecting moderation and customer support acti